Customer Platforms

Customer platforms sit at the heart of modern customer experience. Explore how CRM systems, customer data platforms, marketing automation tools, and CX technology are evolving with AI to improve customer engagement, streamline data integration, and support more personalised, connected experiences across every stage of the customer lifecycle.

AI Strategy

Apr 27, 2026

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3 min read

Microsoft Bets on Connection as Its CX AI Strategy Takes Shape

With updates spanning contact centres, CRM and analytics, Microsoft is making a broader play for end-to-end customer experience AI

James Stephen

AI Strategy

How to Choose the Right CX AI Tools for Your Business

Apr 19, 2026

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3 min read

How to Choose the Right CX AI Tools for Your Business

A practical, no-nonsense guide to selecting CX AI tools based on real business needs, not vendor hype

James Stephen

AI Strategy

The CX AI Stack: How Modern Customer Experience Technology Actually Fits Together

Apr 18, 2026

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3 min read

The CX AI Stack: How Modern Customer Experience Technology Actually Fits Together

A deep dive into the CX AI stack, including engagement, orchestration, intelligence, and data layers

James Stephen

AI Strategy

Apr 13, 2026

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4 min read

Top 10 CX AI Tools in 2026

A curated guide to the top CX AI tools for customer support, personalisation, and analytics in 2026, with honest assessments of who each platform is suited for

James Stephen

Customer Platforms

Microsoft Bets on Connection as Its CX AI Strategy Takes Shape

How to Choose the Right CX AI Tools for Your Business

The CX AI Stack: How Modern Customer Experience Technology Actually Fits Together

Top 10 CX AI Tools in 2026

CX AI News