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We partner with domain experts and researchers to provide specialised insights across CX, AI governance, digital operations, and workforce transformation. Contributors include:
Industry practitioners from leading CX and AI-driven organisations
Academic researchers focused on human–AI interaction and service design
Technology specialists working across agentic systems, automation, data quality, and enterprise platforms
CX AI News regularly publishes perspectives from:
CX leaders navigating AI adoption inside complex organisations
Founders and product leaders building AI-driven customer tools
Researchers and analysts exploring the future of experience design
Policymakers and governance experts focused on AI transparency and trust
We welcome pitches that provide evidence-based insight, practical value, or original analysis related to CX and AI.
We’re especially interested in:
Agentic commerce and emerging AI buying behaviours
AI governance, transparency, safety and policy
CX operations, service design, and workforce transformation
Case studies with measurable outcomes
Analysis of new research, reports, and market trends
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Clarity over hype
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Every article is reviewed for accuracy, usefulness, and originality before publication.
CX AI News is made possible by an engaged community of readers, contributors, innovators, and CX professionals who share a commitment to building better, more intelligent customer experiences.