NiCE Puts Hard Numbers on CX AI's Business Case at Bluecrest

Was CX Left Behind by Cisco's AI Pivot? Its Latest Results Add a New Clue

What is AI Agent Assist? How AI Helps Customer Service Agents

Gartner MQ for CRM Sales Platforms: Agent Autonomy Separates Leaders From Laggards

Gartner MQ for CRM Sales Platforms: Agent Autonomy Separates Leaders From Laggards

Gartner's 2026 CRM Sales Platforms MQ shows vendors embracing agentic AI, but most remain reliant on workflow-based agents as the leading platforms build towards greater autonomy

HubSpot Earnings Show How AI is Changing CRM Performance Metrics

HubSpot's latest earnings suggest AI adoption and operational outcomes are becoming key measures of performance for CRM vendors, alongside revenue and customer growth

8x8 Reports Record Revenue as Enterprise AI Adoption More Than Doubles

Behind the record quarter, customers were deploying AI at scale, signalling a shift from experimentation to operational use

Wayy Targets Solopreneurs with AI That Automates LinkedIn Sales Prospecting

Wayy’s AI platform automates LinkedIn prospecting for solo founders, reflecting a broader trend towards autonomous customer acquisition tools for small businesses

NiCE Puts Hard Numbers on CX AI's Business Case at Bluecrest

Was CX Left Behind by Cisco's AI Pivot? Its Latest Results Add a New Clue

Gartner MQ for CRM Sales Platforms: Agent Autonomy Separates Leaders From Laggards

AI Agents Are Moving into Production. The Next Challenge Is Scaling Them