Salesforce's Listen Labs Deal Shows How AI Could Change Customer Research
Salesforce is buying a platform that uses AI agents to interview real customers, synthesise their feedback and simulate how they might respond. The harder question is how much those simulations can really tell businesses
Salesforce's Listen Labs Deal Shows How AI Could Change Customer Research
Salesforce is buying a platform that uses AI agents to interview real customers, synthesise their feedback and simulate how they might respond. The harder question is how much those simulations can really tell businesses
Jet2's Adobe Deal Shows Where Agentic CX is Heading
The travel group is combining customer data, personalisation, content and AI agents across the holiday journey, but the real test will be whether the technology delivers measurable customer value
Salesforce's Listen Labs Deal Shows How AI Could Change Customer Research
Salesforce is buying a platform that uses AI agents to interview real customers, synthesise their feedback and simulate how they might respond. The harder question is how much those simulations can really tell businesses
Jet2's Adobe Deal Shows Where Agentic CX is Heading
The travel group is combining customer data, personalisation, content and AI agents across the holiday journey, but the real test will be whether the technology delivers measurable customer value
Salesforce Wants Its CRM to Run the Agentic Enterprise
AIforce, Koa, Claudeforce and new customer deployments show Salesforce moving beyond AI-powered CRM towards a platform where agents can access enterprise data and act on business processes wherever work happens
Genesys Unveils Agentic Orchestration Strategy at Xperience 2026
New orchestration, contextual intelligence and governance capabilities position Genesys Cloud as the layer connecting AI agents, people and enterprise systems
Genesys Unveils Agentic Orchestration Strategy at Xperience 2026
New orchestration, contextual intelligence and governance capabilities position Genesys Cloud as the layer connecting AI agents, people and enterprise systems
Cisco Live: Webex Contact Center Gets AI Concierge, Agent Observability, and Workforce Management
AI Concierge, AI Agent 360, and a new workforce engagement suite signal Cisco’s push to position Webex Contact Center for a blended human and AI workforce
SAP Unveils the Autonomous Enterprise at Sapphire 2026
From a unified AI platform to voice-enabled agents and a €100 million adoption fund, SAP sets out its most ambitious vision yet for AI-run business operations
