Gartner Warns Legacy SaaS Market Share Will Be "Cannibalized" by AI Agents
Gartner predicts that up to $234 billion of enterprise application software spending could be exposed to "agentic arbitrage" by 2030, as AI agents increasingly become the primary interface between users and enterprise applications
Gartner Warns Legacy SaaS Market Share Will Be "Cannibalized" by AI Agents
Gartner predicts that up to $234 billion of enterprise application software spending could be exposed to "agentic arbitrage" by 2030, as AI agents increasingly become the primary interface between users and enterprise applications
Zoom Extends Customer Intelligence Platform with Common Room Acquisition
The move reflects a broader shift from analysing customer interactions to building AI systems that understand customer context before, during and after engagement
Gartner Warns Legacy SaaS Market Share Will Be "Cannibalized" by AI Agents
Gartner predicts that up to $234 billion of enterprise application software spending could be exposed to "agentic arbitrage" by 2030, as AI agents increasingly become the primary interface between users and enterprise applications
Zoom Extends Customer Intelligence Platform with Common Room Acquisition
The move reflects a broader shift from analysing customer interactions to building AI systems that understand customer context before, during and after engagement
Why decades of investment still haven't delivered a complete customer picture, and how AI is redefining what "understanding the customer" actually means
Cisco Live: Webex Contact Center Gets AI Concierge, Agent Observability, and Workforce Management
AI Concierge, AI Agent 360, and a new workforce engagement suite signal Cisco’s push to position Webex Contact Center for a blended human and AI workforce
SAP Unveils the Autonomous Enterprise at Sapphire 2026
From a unified AI platform to voice-enabled agents and a €100 million adoption fund, SAP sets out its most ambitious vision yet for AI-run business operations
