Media Kit

About CX AI News

CX AI News is an independent B2B publication covering how artificial intelligence is reshaping customer experience, service operations, contact centres, and customer platforms. We help senior leaders understand what matters: market shifts, technology moves, implementation lessons, and where the industry is heading next.

Our mission is simple:
Make the impact of AI on customer experience understandable, practical, and accessible.

We publish:

• Timely industry news

• Vendor moves & platform updates

• Strategic analysis

• Executive insights

• Research-backed commentary

• Practical explainers

• Market trends & forecasts

Audience Overview

Who Reads CX AI News?

Our audience includes:

• CX leaders & customer operations executives

• AI transformation and automation teams

• Contact centre decision-makers

• Customer platform buyers

• Product leaders & solution architects

• Founders, investors, and advisors in AI / CX

• Analysts, researchers, and industry media

What They Come For

Readers rely on CX AI News for:

• Early signals on CX AI market shifts

• Strategic insight without hype

• Enterprise technology coverage

• Fast analysis of industry announcements

• Practical guidance on implementation

• Clear explanations of emerging trends

Editorial Focus Areas

We specialise in covering:

AI-Driven Customer Experience

• GenAI assistants

• Retrieval-augmented agents

• AI orchestration tools

• Predictive service

• Voice & chat automation

Customer Operations

• Support platforms

• Workforce optimisation

• Case management

• Self-service automation

CX Platforms & Technology

• CRM (Salesforce, HubSpot, Microsoft, etc.)

• CCaaS platforms

• Customer data platforms

• AI integrations and ecosystems

Market & Vendor Moves

• M&A

• funding updates

• executive changes

• product launches

• analyst reports

Research & Insight

• Data-backed analysis

• Benchmarks

• Trends shaping the future of CX + AI

Partnership Opportunities

We work with brands aligned to CX, AI, enterprise software, customer operations, and digital transformation.

Sponsored Opportunities

• Sponsored articles or explainers

• Thought leadership placements

• In-depth editorial briefings

• Product spotlights

• Interviews / Q&A features

Advertising Options

• Display / banner placements

• Native placements

• Email sponsorship

• Category takeovers (upon request)

Custom Opportunities

We can also develop:

• Product launch amplification

• Event promotion

If you have an unconventional idea, we’re open to it.

Press & Media Enquiries

For press requests, quotes, interview scheduling, or commentary, contact:
Email: [email protected]

Partner & Sponsorship Contact

For sponsorships, partnerships, and commercial collaborations:
Email: [email protected]

Newsdesk Contact

Have a tip, leak, exclusive, or early industry info?
Email: [email protected]
We treat tips with discretion.

Brand Assets

• Logos (full colour, mono, reversed)

• Icons

• Colour palette

• Typography rules

• Usage guidelines

• Social avatars

• Header banners

If you are interested in any of our official brand assets, contact us:
Email: [email protected]