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Have a story, press release, product announcement, or insider tip related to customer experience or artificial intelligence?
CX AI News welcomes submissions from companies, PR teams, analysts, researchers, and industry insiders. We cover:
Customer experience (CX) strategy & trends
AI and automation in CX
Customer intelligence, data & analytics
Customer platforms
Contact centre technology
Industry research, reports & benchmarks
Funding, acquisitions, and leadership changes
Product launches and feature updates
Regulatory developments affecting enterprise CX and AI
If your organisation operates in any of these areas, we’d love to hear from you.
Send official press releases or embargoed announcements to:
Email: [email protected]
Include:
Headline
Press release or announcement text
Media contact details
Embargo information (if applicable)
Supporting assets (images, quotes, PDFs, links)
If you have non-public information and wish to share it securely, you may contact us confidentially at:
Email: [email protected]
We treat all sensitive tips with discretion.
If anonymity is important, please indicate this in your message, and we’ll protect your identity to the full extent possible.
We accept select expert commentary from:
Industry leaders
CX & AI practitioners
Analysts and consultants
Academic researchers
Entrepreneurs in CX, CRM, AI or customer technology
Submit ideas or full articles to:
Email: [email protected]
Your submission should include:
A short bio
Suggested headline
Body copy (800–1,400 words recommended)
Disclosure of any relevant affiliations
Headshot (optional)
Please note: we prioritise contributions offering analysis, data, or original perspectives rather than promotional content.
If you're promoting an industry event, new study, or research report, send details to:
Email: [email protected]
Include:
Event date, agenda, location
Registration link
Promotional materials
Brief summary of the event’s relevance to CX and AI
All submitted material is reviewed in line with our Editorial Policy.
We may edit submissions for clarity, accuracy, length, and style.
Submitting content does not guarantee publication. We never publish:
Unverified claims
AI-generated content without human oversight
Marketing disguised as reporting
Material that violates privacy, confidentiality, or ethical standards
We do our best to respond promptly:
Press releases: 24–48 hours
Tips: As soon as possible, prioritised by urgency
Guest commentary: Typically 3–5 days
Events & research: 1–3 days
If you do not receive a reply within one week, you may follow up.
Your contributions help us keep the industry informed with timely, accurate and independent reporting on the future of customer experience and artificial intelligence. If you have questions before submitting, contact us at [email protected].