Corrections Policy

At CX AI News, our mission is to provide accurate, trustworthy, and up-to-date reporting on customer experience, AI, and emerging technologies. We recognise that, despite rigorous editorial processes, errors can occasionally occur. When they do, we are committed to correcting them promptly, transparently, and responsibly.

Our Commitment to Accuracy

We strive to ensure that every article we publish is:

• Factually accurate

• Properly sourced

• Free from misleading statements

• Updated as new information becomes available

All content undergoes editorial review prior to publication. If inaccuracies are identified after publication, we act quickly to address them.

How We Handle Corrections

When an error is identified, we follow a structured process:

1. Verification

Our editorial team reviews the concern, checks original sources, and determines whether a correction is required.

1. Correction

We update the article to reflect accurate information. This may include:

• Fixing factual inaccuracies

• Adjusting data or statistics

• Clarifying ambiguous statements

• Updating outdated information where appropriate

1. Transparency

If a correction materially affects the meaning, accuracy, or interpretation of an article, we will add a clearly labelled correction note at the bottom of the page. This note will explain what was changed and when the correction was made. Minor updates—such as typographical fixes, formatting improvements, or small clarifications—may be made without a formal correction note.

Updates vs. Corrections

We distinguish between:

• Corrections: Fixes to errors present in the original published content

• Updates: Additions or changes reflecting new information that became available after publication

Both may result in changes to an article, but only material corrections will include a formal correction note.

Requests for Corrections

If you believe an article contains an error, we encourage you to contact us so we can review it.
Email: [email protected]

Please include:

• A link to the article

• A clear description of the issue

• Any supporting evidence or sources

We aim to assess all requests as quickly as possible, typically within 48 hours.

Responsibility

All writers, editors, and contributors are responsible for upholding our accuracy standards. Final editorial responsibility rests with the Editor-in-Chief.

Our Promise

CX AI News is committed to honesty, fairness, and accountability.

This Corrections Policy reflects our dedication to maintaining trust with our readers and the wider CX and AI community.