Archive
All articles published on CX AI News, sorted by latest.
AI Strategy
+12
Jul 30, 2026
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3 min read
Microsoft's Results Suggest AI Investment is Paying Off
Strong growth in Azure and Microsoft 365 Copilot demonstrate enterprise customers are increasingly willing to pay for AI, easing concerns about the scale of Microsoft's infrastructure spending
AI Strategy
+12
Jul 29, 2026
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2 min read
Can AI Transform Customer Service Without Layoffs? Noem.ai Thinks So
Vendor case studies suggest AI can automate routine customer enquiries without cutting staff, adding to evidence that layoffs are a leadership choice rather than an inevitable outcome
AI Strategy
+11
Jul 28, 2026
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3 min read
Why OpenAI's Presence Signals New Competition for Customer Operations
As OpenAI, Anthropic and Google move beyond foundation models, customer operations are emerging as one of the first areas where frontier AI companies and established CX platforms increasingly overlap
AI Strategy
+11
SAP's Latest Results Reinforce Enterprise AI's Shift Towards Business Context
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Jul 24, 2026
AI Strategy
+11
Gallup: AI's Biggest Productivity Gains Come From Workflow Integration
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Jul 22, 2026
AI Strategy
+10
How AI is Finally Making Omnichannel Customer Service Achievable
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Jul 14, 2026
