Contact Centres
Contact centres are being transformed by AI, automation, and new customer expectations. Explore how AI chatbots, virtual agents, and agent assist tools are reshaping customer support, improving efficiency, and enabling more scalable, high-quality service experiences.
AI Strategy
+10
Sep 14, 2026
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4 min read
The AI-Native Customer Service Operating Model: How Service Teams Need to Change
As AI moves from assisting agents to performing service work, the operating model behind customer service has to change with it
AI Strategy
+11
Aug 24, 2026
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4 min read
What is AI Orchestration? How AI Agents Coordinate Customer Experience
As enterprises stack up agents, tools and data sources, coordinating them effectively is becoming a critical differentiator in AI-driven CX
AI Strategy
+11
Aug 6, 2026
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2 min read
8x8 Reports Record Revenue as Enterprise AI Adoption More Than Doubles
Behind the record quarter, customers were deploying AI at scale, signalling a shift from experimentation to operational use
AI Strategy
+12
Jul 29, 2026
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2 min read
Can AI Transform Customer Service Without Layoffs? Noem.ai Thinks So
Vendor case studies suggest AI can automate routine customer enquiries without cutting staff, adding to evidence that layoffs are a leadership choice rather than an inevitable outcome
