Agentic AI

Autonomous AI agents performing tasks, making decisions, and executing workflows

Customer Intelligence

The Future of Customer Experience: What CX Looks Like in 2030

May 1, 2026

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3 min read

The Future of Customer Experience: What CX Looks Like in 2030

How AI, predictive intelligence, and autonomous systems will reshape customer experience, personalisation, and service delivery by 2030

James Stephen

AI Strategy

Apr 27, 2026

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3 min read

Microsoft Bets on Connection as Its CX AI Strategy Takes Shape

With updates spanning contact centres, CRM and analytics, Microsoft is making a broader play for end-to-end customer experience AI

James Stephen

Customer Intelligence

The CX Opportunities in Marketing With Agentic AI

Apr 27, 2026

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2 min read

The CX Opportunities in Marketing With Agentic AI

McKinsey explores agentic AI in marketing, but its findings may carry broader implications for customer experience leaders

James Stephen

AI Strategy

Adobe Summit 2026: Inside Adobe’s Move Towards Agentic AI

Apr 25, 2026

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3 min read

Adobe Summit 2026: Inside Adobe’s Move Towards Agentic AI

At Adobe Summit 2026, the company outlined how it is aligning its platform with the rise of agentic AI, where systems increasingly coordinate marketing, data, and customer experience workflows end to end

James Stephen

Agentic AI

The Future of Customer Experience: What CX Looks Like in 2030

Microsoft Bets on Connection as Its CX AI Strategy Takes Shape

The CX Opportunities in Marketing With Agentic AI

Adobe Summit 2026: Inside Adobe’s Move Towards Agentic AI

CX AI News