Events

Coverage of customer experience and AI events, including conferences, product launches, and industry announcements. Stay up to date with the latest developments shaping CX, from major industry events to key updates in AI and customer service technology.

AI Strategy

Genesys Unveils Agentic Orchestration Strategy at Xperience 2026

Sep 3, 2026

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2 min read

Genesys Unveils Agentic Orchestration Strategy at Xperience 2026

New orchestration, contextual intelligence and governance capabilities position Genesys Cloud as the layer connecting AI agents, people and enterprise systems

James Stephen

Customer Support

Cisco Live: Webex Contact Center Gets AI Concierge, Agent Observability, and Workforce Management

Jun 3, 2026

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2 min read

Cisco Live: Webex Contact Center Gets AI Concierge, Agent Observability, and Workforce Management

AI Concierge, AI Agent 360, and a new workforce engagement suite signal Cisco’s push to position Webex Contact Center for a blended human and AI workforce

James Stephen

AI Strategy

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SAP Unveils the Autonomous Enterprise at Sapphire 2026

May 13, 2026

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2 min read

SAP Unveils the Autonomous Enterprise at Sapphire 2026

From a unified AI platform to voice-enabled agents and a €100 million adoption fund, SAP sets out its most ambitious vision yet for AI-run business operations

James Stephen

AI Strategy

CCW UK Summit Kicks Off with Human Experience at the Heart of the Agenda

May 11, 2026

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2 min read

CCW UK Summit Kicks Off with Human Experience at the Heart of the Agenda

Three days of sessions, workshops and debate begin today as the CX industry grapples with a question AI cannot answer on its own

James Stephen

AI Strategy

Why CX Leaders Should Put Google Cloud Summit London on Their Radar

May 5, 2026

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2 min read

Why CX Leaders Should Put Google Cloud Summit London on Their Radar

Google Cloud Summit London 2026 | 17–18 June, Tobacco Dock, London

James Stephen

AI Strategy

Adobe Summit 2026: Inside Adobe’s Move Towards Agentic AI

Apr 25, 2026

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3 min read

Adobe Summit 2026: Inside Adobe’s Move Towards Agentic AI

At Adobe Summit 2026, the company outlined how it is aligning its platform with the rise of agentic AI, where systems increasingly coordinate marketing, data, and customer experience workflows end to end

James Stephen

Events

Genesys Unveils Agentic Orchestration Strategy at Xperience 2026

Cisco Live: Webex Contact Center Gets AI Concierge, Agent Observability, and Workforce Management

SAP Unveils the Autonomous Enterprise at Sapphire 2026

CCW UK Summit Kicks Off with Human Experience at the Heart of the Agenda

Why CX Leaders Should Put Google Cloud Summit London on Their Radar

Adobe Summit 2026: Inside Adobe’s Move Towards Agentic AI

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