Product

How product teams use AI and CX insights to build better experiences

AI Strategy

+14

Salesforce's Listen Labs Deal Shows How AI Could Change Customer Research

Oct 1, 2026

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3 min read

Salesforce's Listen Labs Deal Shows How AI Could Change Customer Research

Salesforce is buying a platform that uses AI agents to interview real customers, synthesise their feedback and simulate how they might respond. The harder question is how much those simulations can really tell businesses

James Stephen

AI Strategy

+15

Tealium Pushes AI Agents Beyond Data Access to Platform Configuration

Sep 1, 2026

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2 min read

Tealium Pushes AI Agents Beyond Data Access to Platform Configuration

New MCP capabilities give AI systems access to governed customer context while allowing users to configure parts of Tealium's platform through natural language

James Stephen

Customer Intelligence

Was CX Left Behind by Cisco's AI Pivot? Its Latest Results Add a New Clue

Aug 14, 2026

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2 min read

Was CX Left Behind by Cisco's AI Pivot? Its Latest Results Add a New Clue

Cisco says agentic AI is driving a networking supercycle. Its own customer operations offer a glimpse of what that looks like in practice

James Stephen

Product

Salesforce's Listen Labs Deal Shows How AI Could Change Customer Research

Tealium Pushes AI Agents Beyond Data Access to Platform Configuration

Was CX Left Behind by Cisco's AI Pivot? Its Latest Results Add a New Clue

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