Marketing Automation

Tools and strategies automating marketing workflows, campaigns, and engagement

AI Strategy

+10

Jul 8, 2026

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2 min read

The company appears to be building an autonomous customer platform fuelled by continuously growing customer context

James Stephen

Customer Intelligence

Apr 27, 2026

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2 min read

McKinsey explores agentic AI in marketing, but its findings may carry broader implications for customer experience leaders

James Stephen

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