Digital Transformation

Organisational change driven by digital technologies, including AI and automation

AI Strategy

AI Governance in Customer Experience: What Every Company Needs

Apr 26, 2026

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3 min read

AI Governance in Customer Experience: What Every Company Needs

How to manage risk, ensure compliance, and build trust in AI-driven customer experience

James Stephen

AI Strategy

The Role of Data in CX AI: Why Most Companies Get It Wrong

Apr 26, 2026

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4 min read

The Role of Data in CX AI: Why Most Companies Get It Wrong

Why data quality, integration, and governance determine whether CX AI succeeds or fails

James Stephen

AI Strategy

Adobe Summit 2026: Inside Adobe’s Move Towards Agentic AI

Apr 25, 2026

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3 min read

Adobe Summit 2026: Inside Adobe’s Move Towards Agentic AI

At Adobe Summit 2026, the company outlined how it is aligning its platform with the rise of agentic AI, where systems increasingly coordinate marketing, data, and customer experience workflows end to end

James Stephen

AI Strategy

The Hidden Costs of AI in Customer Experience

Apr 24, 2026

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4 min read

The Hidden Costs of AI in Customer Experience

What organisations underestimate about AI costs in customer experience and how to plan for them

James Stephen

AI Strategy

The Business Case for CX AI: How to Get Executive Buy-In

Apr 23, 2026

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4 min read

The Business Case for CX AI: How to Get Executive Buy-In

A practical framework for building a clear, defensible business case for AI in customer experience

James Stephen

Personalisation

How AI is Transforming Customer Experience

Apr 13, 2026

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3 min read

How AI is Transforming Customer Experience

Discover how AI is reshaping customer experience across support, personalisation, and analytics, and what it means for businesses that are still operating traditional CX models

James Stephen

Digital Transformation

AI Governance in Customer Experience: What Every Company Needs

The Role of Data in CX AI: Why Most Companies Get It Wrong

Adobe Summit 2026: Inside Adobe’s Move Towards Agentic AI

The Hidden Costs of AI in Customer Experience

The Business Case for CX AI: How to Get Executive Buy-In

How AI is Transforming Customer Experience

CX AI News