Data & Analytics
Data and analytics underpin effective customer experience strategies. Learn how organisations are using data pipelines, AI models, and analytics platforms to measure performance, generate insights, and drive continuous improvement across customer experience and service operations.
AI Strategy
+10
Aug 20, 2026
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5 min read
MCP (Model Context Protocol) Explained for Customer Experience
Learn what the Model Context Protocol (MCP) is, how it connects AI with enterprise systems and why it could become a foundational technology for AI-powered customer experience
AI Strategy
+11
May 27, 2026
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3 min read
Capacity Launches AI Analytics Assistant as Conversational Interfaces Replace the Dashboard
A new conversational analytics feature from the CX automation platform reflects a broader movement in how enterprise data is accessed and understood
AI Strategy
+16
May 13, 2026
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2 min read
SAP Unveils the Autonomous Enterprise at Sapphire 2026
From a unified AI platform to voice-enabled agents and a €100 million adoption fund, SAP sets out its most ambitious vision yet for AI-run business operations
AI Strategy
+13
May 12, 2026
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4 min read
How to Prepare Customer Data for AI in Customer Experience
Customer data is the foundation of CX AI success. Learn how to clean, structure and unify customer data before deploying AI
