CX Platforms

Technologies designed to manage and optimise end-to-end customer experiences

AI Strategy

Apr 27, 2026

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3 min read

Microsoft Bets on Connection as Its CX AI Strategy Takes Shape

With updates spanning contact centres, CRM and analytics, Microsoft is making a broader play for end-to-end customer experience AI

James Stephen

AI Strategy

Adobe Summit 2026: Inside Adobe’s Move Towards Agentic AI

Apr 25, 2026

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3 min read

Adobe Summit 2026: Inside Adobe’s Move Towards Agentic AI

At Adobe Summit 2026, the company outlined how it is aligning its platform with the rise of agentic AI, where systems increasingly coordinate marketing, data, and customer experience workflows end to end

James Stephen

AI Strategy

How to Choose the Right CX AI Tools for Your Business

Apr 19, 2026

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3 min read

How to Choose the Right CX AI Tools for Your Business

A practical, no-nonsense guide to selecting CX AI tools based on real business needs, not vendor hype

James Stephen

AI Strategy

Apr 13, 2026

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4 min read

Top 10 CX AI Tools in 2026

A curated guide to the top CX AI tools for customer support, personalisation, and analytics in 2026, with honest assessments of who each platform is suited for

James Stephen

CX Platforms

Microsoft Bets on Connection as Its CX AI Strategy Takes Shape

Adobe Summit 2026: Inside Adobe’s Move Towards Agentic AI

How to Choose the Right CX AI Tools for Your Business

Top 10 CX AI Tools in 2026

CX AI News