CRM & MarTech
CRM and marketing technology are central to modern customer experience. Discover how platforms like CRM systems, customer data platforms (CDPs), and marketing automation tools are evolving with AI to improve customer engagement, integration, and lifecycle management.
AI Strategy
+12
May 21, 2026
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4 min read
How CMOs and CX Leaders Should Work Together on AI
As AI spans the full customer lifecycle, the traditional divide between marketing and customer experience is becoming increasingly difficult to sustain
AI Strategy
+10
May 15, 2026
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2 min read
Avaya Infinity Brings Contact Centre AI to avatarin's Robots
The partnership marks one of the first deployments of contact centre technology inside physical AI robots
AI Strategy
+11
May 8, 2026
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2 min read
Google Cloud Deepens Retail AI Push with OTB Group Virtual Try-On Launch
How Google Cloud is building the infrastructure for personalised commerce, one partnership at a time
