AI Strategy
+15
Sep 1, 2026
•
2 min read
Tealium Pushes AI Agents Beyond Data Access to Platform Configuration
New MCP capabilities give AI systems access to governed customer context while allowing users to configure parts of Tealium's platform through natural language
AI Strategy
+11
Aug 24, 2026
•
4 min read
What is AI Orchestration? How AI Agents Coordinate Customer Experience
As enterprises stack up agents, tools and data sources, coordinating them effectively is becoming a critical differentiator in AI-driven CX
AI Strategy
+10
Aug 21, 2026
•
2 min read
Salesforce is Turning the Headless Enterprise Into Platform-Wide Infrastructure
Salesforce is expanding Headless 360 across its platform, giving AI agents governed access to customer data, workflows and business capabilities without requiring them to operate inside traditional applications
AI Strategy
+10
Aug 20, 2026
•
5 min read
MCP (Model Context Protocol) Explained for Customer Experience
Learn what the Model Context Protocol (MCP) is, how it connects AI with enterprise systems and why it could become a foundational technology for AI-powered customer experience
AI Strategy
+11
Aug 19, 2026
•
2 min read
Pega Brings AI Governance Into the Customer Engagement Workflow
Pega's latest customer engagement AI capabilities suggest governance is moving closer to the point where AI decisions become customer actions
AI Strategy
+12
Aug 7, 2026
•
2 min read
HubSpot Earnings Show How AI is Changing CRM Performance Metrics
HubSpot's latest earnings suggest AI adoption and operational outcomes are becoming key measures of performance for CRM vendors, alongside revenue and customer growth
AI Strategy
+11
Aug 6, 2026
•
2 min read
8x8 Reports Record Revenue as Enterprise AI Adoption More Than Doubles
Behind the record quarter, customers were deploying AI at scale, signalling a shift from experimentation to operational use
News
+5
Aug 4, 2026
•
2 min read
Wayy Targets Solopreneurs with AI That Automates LinkedIn Sales Prospecting
Wayy’s AI platform automates LinkedIn prospecting for solo founders, reflecting a broader trend towards autonomous customer acquisition tools for small businesses
AI Strategy
+12
Jul 31, 2026
•
5 min read
AI Decisioning Explained: How AI Makes Customer Decisions in Real Time
Why real-time decision engines are becoming the new competitive edge in customer experience
AI Strategy
+12
Jul 30, 2026
•
3 min read
Microsoft's Results Suggest AI Investment is Paying Off
Strong growth in Azure and Microsoft 365 Copilot demonstrate enterprise customers are increasingly willing to pay for AI, easing concerns about the scale of Microsoft's infrastructure spending
AI Strategy
+12
Jul 29, 2026
•
2 min read
Can AI Transform Customer Service Without Layoffs? Noem.ai Thinks So
Vendor case studies suggest AI can automate routine customer enquiries without cutting staff, adding to evidence that layoffs are a leadership choice rather than an inevitable outcome