Archive

All articles published on CX AI News, sorted by latest.

AI Strategy

AI is Reshaping the Economics of Customer Service

Sep 9, 2026

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2 min read

AI is Reshaping the Economics of Customer Service

Bain & Company estimates AI will put $4.7 trillion of corporate profit at stake between 2025 and 2035, more than triple the profit impact of the internet in half the time

James Stephen

AI Strategy

What is Customer Intelligence? A Complete Guide

Sep 7, 2026

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4 min read

What is Customer Intelligence? A Complete Guide

How AI is turning fragmented customer data into decisions and action

James Stephen

AI Strategy

Genesys Unveils Agentic Orchestration Strategy at Xperience 2026

Sep 3, 2026

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2 min read

Genesys Unveils Agentic Orchestration Strategy at Xperience 2026

New orchestration, contextual intelligence and governance capabilities position Genesys Cloud as the layer connecting AI agents, people and enterprise systems

James Stephen

AI Strategy

The New CX Operating Model for the AI Era

James Stephen

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Jun 18, 2026

AI Strategy

AI Vendors Are Winning, But Are Their Customers?

James Stephen

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Jun 17, 2026

AI Strategy

Salesforce and Databricks Partner to Tackle Enterprise AI's Data Challenge

James Stephen

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Jun 17, 2026

AI Strategy

How to Map a Customer Journey for AI

James Stephen

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Jun 16, 2026

Salesforce Acquires Fin to Accelerate Enterprise AI Agent Adoption

AI Strategy

+10

Salesforce Acquires Fin to Accelerate Enterprise AI Agent Adoption

James Stephen

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Jun 16, 2026

AI Strategy

CallMiner Survey: AI Adoption is Outpacing Governance in European CX

James Stephen

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Jun 15, 2026

Why Customer Experience Needs a Reasoning Layer, Not Just Automation

AI Strategy

+10

Why Customer Experience Needs a Reasoning Layer, Not Just Automation

Martijn Gribnau

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Jun 15, 2026

AI Strategy

Adobe's Record Quarter Highlights a Growing CX Challenge: Content at Scale

James Stephen

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Jun 12, 2026

Retrieval-Augmented Generation (RAG) for Customer Experience Explained

Chatbots & Virtual Agents

+11

Retrieval-Augmented Generation (RAG) for Customer Experience Explained

James Stephen

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Jun 12, 2026

AI Strategy

Oracle Lands Record Quarter, But Investors Still Question the Cost of AI Growth

James Stephen

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Jun 11, 2026

Generative AI

Gartner Warns AI Content Fatigue and Disinformation Threaten CX

James Stephen

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Jun 10, 2026

AI Strategy

Decagon Launches 'First' Self-Improving AI Agent for Customer Experience

James Stephen

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Jun 10, 2026

Archive

AI is Reshaping the Economics of Customer Service

What is Customer Intelligence? A Complete Guide

Genesys Unveils Agentic Orchestration Strategy at Xperience 2026

The New CX Operating Model for the AI Era

AI Vendors Are Winning, But Are Their Customers?

Salesforce and Databricks Partner to Tackle Enterprise AI's Data Challenge

How to Map a Customer Journey for AI

Salesforce Acquires Fin to Accelerate Enterprise AI Agent Adoption

CallMiner Survey: AI Adoption is Outpacing Governance in European CX

Why Customer Experience Needs a Reasoning Layer, Not Just Automation

Adobe's Record Quarter Highlights a Growing CX Challenge: Content at Scale

Retrieval-Augmented Generation (RAG) for Customer Experience Explained

Oracle Lands Record Quarter, But Investors Still Question the Cost of AI Growth

Gartner Warns AI Content Fatigue and Disinformation Threaten CX

Decagon Launches 'First' Self-Improving AI Agent for Customer Experience

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